Customer Success Manager — Business

This skill provides three Python CLI tools for customer success analytics: health score calculation, churn risk analysis, and expansion opportunity scoring. It produces deterministic, weighted scores and recommendations across customer segments to help manage retention and growth.

business-growth claude-code

📂 View skill on GitHub ↗ 🚀 How to use

✨ What it does

Multi-dimensional health scoring with usage, engagement, support, and relationship dimensions.
Churn risk analysis with weighted behavioral signals and risk tier classification.
Expansion opportunity scoring for upsell, cross-sell, and expansion with revenue estimates.
Segment-aware benchmarking across Enterprise, Mid-Market, and SMB.
Output in human-readable text or machine-readable JSON formats.
No external dependencies; uses only Python standard library.

🎯 When to use it

When analyzing customer accounts for health, churn risk, or expansion potential.
When reviewing retention metrics or preparing for QBRs and executive meetings.
When the user mentions churn, customer health scores, upsell opportunities, or expansion revenue.
When you need a structured, repeatable analysis of customer data from JSON files.

🚀 How to use

Trigger by asking to analyze customer health, churn risk, or expansion opportunities, or by referencing the skill name. Provide a JSON file with customer data matching the required schema for each script. Run the scripts via command line with the file path and optional --format flag.

Example prompts:

Run the customer success manager skill on customer_data.json to get health scores.
Use the churn risk analyzer on my portfolio to identify at-risk accounts.
Score expansion opportunities for our healthy customers using the provided JSON.

📄 Output: The skill produces text or JSON output from each script, including health scores, churn risk tiers, and expansion recommendations.

📦 Add this skill to Claude Code

# 1. Get the skills repo
git clone --depth 1 https://github.com/alirezarezvani/claude-skills /tmp/claude-skills

# 2. Copy this skill into your project (or ~/.claude/skills for all projects)
mkdir -p .claude/skills
cp -r /tmp/claude-skills/business-growth/skills/customer-success-manager .claude/skills/customer-success-manager

Skill source: business-growth/skills/customer-success-manager/SKILL.md

⚠️ Good to know

Scripts analyze point-in-time snapshots from JSON files only; no real-time data, CRM integration, or predictive ML; thresholds may need calibration.

❓ FAQ

What are the health score categories?

Green (75-100) healthy, Yellow (50-74) needs attention, Red (0-49) at risk.

What are the churn risk tiers?

Critical (80-100), High (60-79), Medium (40-59), Low (0-39).

What input format do the scripts expect?

Each script expects a JSON file as a positional argument, with fields specific to that script as described in the skill.

🤖 Overview, features, install steps and FAQ were generated from the project's SKILL.md on Sep 4, 2026. Always check the original source before running commands.