Vendor Management — Operational Third-Party Performance
This skill enables ongoing third-party vendor performance review by scoring vendors on a 0-100 scale with industry-tuned weights, tracking SLA compliance with credit-claim flags, classifying third-party risk across four vectors, and producing KEEP/REVIEW/REPLACE recommendations. It outputs markdown scorecards, SLA reports, and risk matrices to support renewal and vendor management decisions.
✨ What it does
- Multi-dimensional vendor scoring (0-100) with industry profiles (SaaS, fintech, healthcare, enterprise).
- SLA compliance tracking with trend classification and credit-claim eligibility flags.
- Third-party risk classification across data sensitivity, financial exposure, operational dependency, and regulatory expo
- Generates ranked scorecards, SLA reports, and risk matrices with mitigation recommendations.
- Provides verdicts: KEEP (≥75), REVIEW (50-74), REPLACE (<50).
- Includes forcing questions to challenge vendor management assumptions.
🎯 When to use it
- Preparing a quarterly vendor scorecard for leadership.
- Quantifying SLA gaps for a tier-1 vendor with recurring incidents.
- Classifying third-party risk of the SaaS portfolio for audit.
- Building a defensible KEEP/REVIEW/REPLACE recommendation 60-90 days before renewal.
- Deduplicating vendor coverage post-acquisition.
🚀 How to use
Trigger: /cs:grill-bizops
Trigger by asking for a vendor scorecard, SLA compliance review, third-party risk classification, or vendor health check. Provide a JSON vendor catalog (see template) and optionally SLA records. Run the provided scripts with appropriate profiles. Example prompts:
Run a vendor scorecard for our SaaS portfolio using the fintech profile.
Check SLA compliance for our top 10 vendors and flag any credits we can claim.
Classify third-party risk for all vendors in our catalog.
📄 Output: Markdown scorecard, SLA compliance report, and risk matrix with recommendations.
📦 Add this skill to Claude Code
# 1. Get the skills repo
git clone --depth 1 https://github.com/alirezarezvani/claude-skills /tmp/claude-skills
# 2. Copy this skill into your project (or ~/.claude/skills for all projects)
mkdir -p .claude/skills
cp -r /tmp/claude-skills/business-operations/skills/vendor-management .claude/skills/vendor-managementSkill source: business-operations/skills/vendor-management/SKILL.md
⚠️ Good to know
Requires a vendor catalog and SLA records from reliable sources; output is decision support, not a final decision.
❓ FAQ
What verdict does a vendor with a score of 70 get?
A score of 70 falls in the REVIEW range (50-74), meaning you should schedule a quarterly business review before renewing.
How is SLA credit eligibility determined?
An SLA credit is flagged as claimable if the breach count in the last 12 months is at least 2 OR the actual last quarter performance is below target by more than 0.5 percentage points.
What industry profiles are supported?
The scorer and risk classifier support profiles for SaaS, fintech, healthcare, and enterprise, which adjust dimension weights accordingly.
🤖 Overview, features, install steps and FAQ were generated from the project's SKILL.md on Sep 4, 2026. Always check the original source before running commands.